FAQ

FAQ

Frequently Asked Questions

We provide end-to-end logistics and customs support including import/export clearance, transit and cross-border services, warehousing, transportation, container guarantee, customs audit, and trade compliance consulting.

While our core operations are based in the Democratic Republic of Congo, we serve multiple international corridors including Tanzania, Zambia, South Africa, Kenya, and Namibia, with access to key ports like Mombasa, Dar es Salaam, Durban, and Walvis Bay.

The standard documents include: commercial invoice, bill of lading, packing list, certificate of origin, import/export license, and any additional permits depending on the goods. Our team supports document review and compliance verification.

Our container guarantee service helps clients avoid demurrage fees and facilitates quick release of containers from shipping lines, particularly when container deposits or original B/Ls are not yet available.

Yes. We offer proactive updates and real-time tracking via email, WhatsApp, and through our customer service team. Clients are informed at each critical stage of the process.

Absolutely. We manage transit documentation, border clearance coordination, and customs inspections across multiple borders to ensure uninterrupted flow of goods.

Our fees depend on the type of goods, the port or entry point, urgency, and volume. We provide detailed quotations in advance and can offer customized pricing for regular clients.

Yes. We assist eligible clients (e.g., NGOs, diplomatic missions, mining and energy sector operators) in preparing and submitting applications for tax exemptions or import duty waivers.

Yes. Our warehousing partners offer secure and scalable storage solutions with inventory management options available both short- and long-term.

We focus on speed, compliance, and transparency. With local expertise, regional presence, and a responsive customer care team, we ensure your goods are handled professionally from port to final destination.

ABOUT

Atlantis Logistics: Experts in customs, freight, and project logistics, ensuring your success in the Democratic Republic of Congo.

HEAD OFFICE

LUBUMBASHI - DRC
79 Av. Kasai,Immeuble CNSS , appartement 201, 1er niveau – C/Lubumbashi , Haut Katanga

OFFICES

KINSHASA - DRC
4ème étage appartement numéro 6,Galerie Albert sur le boulevard du 30 Juin, Kinshasa - Gombe


MATADI - DRC
Avenue mpolo numero 17 Ville basse, commune de Matadi Kongo centrale


TANZANIA - Atlantis Logistics (TZ) LTD
Dar Es salaam , Samora avenue, NHC twiga house, firt floor room 109

CONTACT

+243 813 501 261 (WhatsApp)

+243 858 003 099

info@atlantis-logistics.com

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